Do you accept Purchase Orders and credit?
Yes, we need a completed credit application and information regarding your Account's Payable contact (Name, Phone, Company Email). And provide a destination email for invoices if it is different than your Accounts Payable contact. Email your completed credit application and the above information to email@example.com.
If your company has a standard letter of references and bank information, this can substitute for our credit application. Still provide an Accounts Payable contact.
Do I have to pay sales tax?
If Harmony is obligated to collect sales tax for your state, Tax will automatically be calculated for your order. If you are a registered 501c(3) then we need your Tax-Exempt Documentation on file. Once we do, your account will be flagged and tax will not be added on future orders. If you already placed an order, let us know and we can reverse the charge once we have the documentation.
Where can I find my invoice?
Go to your account information to find ordering history and print invoices. If you can't find it, let us know and we'll send you your invoice.
How do I make changes to my order?
Please note that once an order has begun processing or has shipped, the order is no longer editable. And you can only update an order if you created an account before or while placing your order. To modify an order, go into your account, click the order and make the changes you need. If you need help, get in touch and we will help.
Can I pay via ACH?
Yes but you need to contact our customer support team to arrange payment.