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Customer Service

Table of Contents

Frequently Asked Questions

How can I contact you?

Our customer support team is happy to speak with you Monday through Friday between the hours of 7:00 am and 4:00 pm Pacific Standard Time. Call us, send us a message over live chat, or submit a contact form.

How much is shipping?

 At Harmony Lab & Safety Supplies, we work hard to make your shopping experience as smooth as possible. Shipping costs are calculated during checkout. But of course, you can check both delivery estimates and shipping costs before making your payment.

Ground shipping fees are based on the order's total value. Please note, if your order includes large items, or if we're shipping to a rural or residential address, there might be a small extra charge.

We're always here to help, so feel free to contact us if you need any further information. 

Can you ship using my UPS or FedEx Account number?

Yes, you may input your organization's UPS or FedEx account number during checkout.

Are there any discounts you are offering?

We don't want you scouring the web for coupons. See our active promotion codes here.

We release new promotions to our email subscribers first.

When do orders ship?

We aim to ship orders out the same business day. Most orders ship out within 48 hours, and we will notify you of backorders.

What countries do you ship to?

We aim to ship everywhere. To be sure, create an account and input your shipping information. If your country is not listed then we cannot fulfill your order.

Do you offer expedited shipping?

Yes, we offer expedited shipping options. You can select a shipping method during checkout and preview shipping quotes in your cart.

Do you charge sales tax?

We collect sales tax in states where we are required to: Arizona, California, Florida, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Minnesota, New Jersey, North Carolina, Ohio, Pennsylvania, Utah, and Washington. This list is subject to change. 

If applicable, send us your tax exempt certificate so we may mark your account for exemption. 

What is your mailing address?

Will-Call Pickup Address

12721 Western Ave. Garden Grove, CA 92841

Mailing Address

Harmony Business Supplies, Inc. - DBA Harmony Lab & Safety Supplies 

P.O. BOX 6137 

Garden Grove, CA 92846-9998

How do I update my order?

Send us a message through our live chat or speak with us over the phone so we can update your order as soon as possible.

We can only update orders that haven't shipped.

How do I track my order status?

Track your order status below.